Question 1

How long does shipping take?

Accepted Answer

Orders placed before 2pm PST ship the same business day. UPS Priority delivery takes 2–3 business days within the US and is free on orders over $200; UPS Next Day Air is available at checkout.

Question 2

Do you ship internationally?

Accepted Answer

Not at the moment — we currently ship within the United States only.

Question 3

How is my order packaged?

Accepted Answer

Vials ship in discreet, padded packaging with cold-chain protection where the compound requires it. Every vial carries its lot code and the matching COA is available online.

Question 4

Can I change or cancel an order?

Accepted Answer

Contact us within [X] hours of ordering and we will do our best. Once an order is dispatched it cannot be changed.

Question 5

How does the BOGO offer work?

Accepted Answer

Add any compound to your cart and a second vial of the same compound and size is added automatically at no charge. No code required. The offer runs until October 31.

Question 6

Does BOGO apply to blends and lab supplies?

Accepted Answer

[CLIENT TO CONFIRM — which categories are included.]

Question 7

Can I combine BOGO with a discount code?

Accepted Answer

No — the BOGO offer can't be combined with discount codes.

Question 8

What does research grade mean here?

Accepted Answer

Every compound is manufactured and verified in the USA, tested by an independent third-party lab, and released only with a batch-specific Certificate of Analysis documenting ≥99% purity.

Question 9

How do I verify the batch I received?

Accepted Answer

Each vial label carries a lot code. Enter it on the Lab Reports page to open the Certificate of Analysis for that exact batch.

Question 10

How should compounds be stored?

Accepted Answer

[CLIENT TO CONFIRM — storage guidance for lyophilized and reconstituted vials.]

Question 11

Do I need an account to order?

Accepted Answer

No — guest checkout is available. An account lets you reorder past lots and download certificates in bulk.

Question 12

Is there an affiliate program?

Accepted Answer

Yes. Share your link and earn a commission on every order it sends. Details on the Affiliate page.

Question 13

Are these products for human use?

Accepted Answer

No. All products are designated Research Use Only (RUO) and are not for human consumption. They are not drugs, supplements or food products.

Question 14

Why do I have to confirm I am 21+?

Accepted Answer

We sell to adults engaged in lawful research. Confirming your age at checkout is a condition of purchase.

Frequently asked questions

Ordering & shipping

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